A company was merged or deleted in PSA, but tickets that were closed-remote (synced from RMM during the merge) still reference the old Company ID.
You are running a routine interface check. You’ve done this a hundred times. Then, you see it. psa interface checker scary mistake fix
That language is designed to protect the vendor, not to help you. Once you realize that, half the fear disappears. Mistake #1: “Configuration Pending Deletion” Warning What you see: “The following configurations exist in PSA but not in RMM. Action: Delete from PSA.” A company was merged or deleted in PSA,
Deleting a ticket destroys time entries, billing history, and audit logs. Then, you see it
You have excluded devices (printers, network gear, servers) in the RMM contract but the PSA still counts them. Or you have a minimum billable unit clause.
Instead of saying: “These 10 inactive devices were removed from RMM. Remove from PSA too?” They say: “CRITICAL: PERMANENT DELETION PENDING FOR 10 CONFIGURATIONS. ACTION REQUIRED.”