When answering a business call, the first thing you should do is: A) Put the caller on hold B) Ask who is calling C) Greet the caller and state your name/department D) Transfer immediately to the manager
Which of the following is a barrier to effective communication? A) Active listening B) Using simple language C) Emotional interference (anger, stress) D) Asking clarifying questions When answering a business call, the first thing
The term “chain of command” in an office refers to: A) The electrical wiring system B) The formal line of authority and reporting relationships C) A type of filing cabinet D) An email distribution list When answering a business call
A “tickler file” is used to: A) Annoy colleagues B) Track future deadlines and follow-ups C) Store office supplies D) Log incoming calls When answering a business call, the first thing