Open the PDF to page 7-12. You see a detailed exploded view showing how to remove the cassette, unclip the white plastic guide, and replace the separation pad (takes 3 minutes).
Look up "Multifeed" or "Separation" in the PDF index. You are directed to Chapter 7 (Feeder System) and Chapter 9 (Troubleshooting). Canon Ir 2420 Service Manual Pdf
Without the manual, you would have guessed, ordered the wrong part, or broken the plastic clips. Given that the IR 2420 is an older analog machine (pre-2010), some may ask: Why bother? Open the PDF to page 7-12
However, like any precision machine, the Canon IR 2420 is susceptible to wear and tear. Paper jams, error codes (like E000 or E007), developing unit failures, and fuser issues are inevitable over thousands of copies. When these problems arise, waiting for a certified technician can be expensive and time-consuming. This is where the becomes your most valuable asset. You are directed to Chapter 7 (Feeder System)
The IR 2420 uses the Canon NPG-28 Toner (Standard yield ~8,300 pages) and NPG-29 Toner (High yield ~14,000 pages). These cartridges are widely available for under $20 on the refurbished market. Compare that to a modern $300 inkjet printer that stops working when one chip runs out.
The manual instructs you to enter Service Mode > COPIER > FUNCTION > PART-CHK to run the pickup solenoid cycle without printing.
The manual tells you that the Separation Pad (Part #FB6-6942-000) is likely worn. It also notes that the pickup roller might be glazed.
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